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SMARTLogger is an IP based call logging system that is specially
designed for Cisco Unified Communication Manager, CallManager Express and UC500
series. With SMARTLogger, all incoming and outgoing calls of monitored phone extensions
will be recorded and stored in a server. The system can also be configured to allow
a user to trigger on-demanding recording from the Cisco IP Phones with the voice
recording starting from the beginning of the call.
Key Features
- Web-Based Technology
all recordings can be retrieved from anywhere at anytime with the right administration
rights from an Internet browser. Flexible search filters allow calls to be located
quickly.
- Automatic Recording
Records all calls to and from a phone extension automatically.
- On-Demand Recording
Individual phone can be configured with on demand recording which allows the user
to flag calls in progress for recording by simply selecting a service option on
the Cisco IP Phone. With passive recording, the call will be recorded from the beginning
of the conversation even though the recording was triggered after the conversation
has started.
- Unified Installation
Supports both Active and Passive Recording in the same installation.
- Visual Playback
On xml enabled Cisco IP Phones, users can view a list of recording, select and playback
the recording directly on the phone without a PC. Visual Recording is also supported
on wireless Cisco IP Phone 7925. With the wireless 7925 phones, mobile workers will
be able to playback the voice recording anytime, anywhere.
- Access Control
Authorized personnel such as call center supervisors can be configured to have the
rights to manage users, review, delete or tag a voice recording from an easy-to-use
web interface using any Internet browser without installing any software on the
PC. SMARTLogger flexible access control policies allow an administrator the option
to configure end users to have the rights to playback a recording but not the privilege
to delete the recordings.
- Intelligent Storage Management
SMARTLogger compresses the voice recordings for efficient storage. An hour of continuous
recording consumes only about 7MB of hard disk storage. SMARTLogger administrator
can specify rules to automatically delete voice recordings after a stipulated duration
so that the storage remains optimum.
- High Availability
SMARTLogger can be configured to provide high availability with automatic fail over.
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Competitive Intelligence | Business Communications 
